Return & Refund Policy

This company is registered with the Companies Commission of Malaysia (SSM) under the name Sara Ann Fashion Sdn. Bhd. (1059862-V). We operate under the brand name NYNY and conduct our online business through the domain www.nyny.com.my, specializing in Muslimah fashion.

At NYNY, every piece is carefully crafted and inspected to ensure the highest quality standards. We kindly encourage customers to review our policy below before making a purchase, as all sales are subject to the terms stated herein.

1. Eligibility for Returns

Return or exchange requests are strictly limited to 3 days from the date the item is received.

To be eligible for a return or exchange, the following conditions must be met:

  • A clear unboxing video is required as proof upon receiving the item

  • Original receipt or order confirmation must be provided

  • Item must be brand new, unworn, unwashed, and unaltered

  • Item must be returned in its original condition and packaging, including tags

Items that have been worn multiple times, washed (including machine wash), altered, damaged, or mishandled will not be accepted.

2. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Items without an unboxing video

  • Requests made after the 3-day return window

  • Sale, promotional, or discounted items

  • Items damaged due to improper handling or wear

  • Colour differences due to lighting, screen resolution, or device display

3. Refund Policy

Refunds are only applicable in the event of:

  • Receiving a wrong item, or

  • A manufacturing defect verified by our team

Once approved, refunds will be processed via the original payment method or store credit, at NYNY’s discretion. Processing may take 7–14 working days, depending on the payment provider.

4. Exchange Policy

Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit will be offered at our discretion.

Customers are responsible for all return shipping costs unless the return is due to an error on NYNY’s part.

5. Return Process

To initiate a return or exchange:

  1. Contact our customer care team via WhatsApp within 3 days of receiving your order

  2. Provide your order number, receipt, and unboxing video

  3. Await confirmation and further instructions from our team

Returns sent without prior approval will not be processed.

6. Rights of Refusal

NYNY reserves the right to reject any return, refund, or exchange request that does not comply with this policy. All decisions made by NYNY are final.

7. Contact Information

For return-related enquiries, please contact:

NYNY
📧 nynyexclusives@gmail.com
📱 017-787 1143