Payment Policy

This company is registered with the Companies Commission of Malaysia (SSM) under the name Sara Ann Fashion Sdn. Bhd. (1059862-V). We operate under the brand name NYNY and conduct our online business through the domain www.nyny.com.my, specializing in Muslimah fashion.

At NYNY, we prioritise a secure and seamless payment experience for our customers. All transactions made on our website are protected and processed through trusted systems to ensure the highest level of confidentiality and safety.

1. Accepted Payment Methods

All payments on the NYNY website are processed via Chip-Asia Payment Gateway, a secure and reliable payment service provider regulated under Bank Negara Malaysia.

Available payment methods may include:

  • Online banking (FPX)

  • Debit and credit cards

  • Other payment options as supported by Chip-Asia

Payment availability is subject to the services provided by the payment gateway at the time of checkout.

2. Payment Security

Chip-Asia Payment Gateway complies with strict security standards and regulations set by Bank Negara Malaysia, ensuring that all payment information is encrypted and handled securely.

NYNY does not store, process, or have access to your full card or banking details at any point during the transaction.

3. Payment Confirmation

Once payment is successfully completed, customers will receive an order confirmation via email or WhatsApp. Orders will only be processed after full payment has been verified.

If payment is unsuccessful or pending, the order will not be confirmed.

4. Failed or Pending Payments

In the event of a failed, pending, or interrupted transaction, customers are advised to retry the payment or contact our customer care team for assistance. NYNY shall not be held responsible for delays caused by payment issues beyond our control.

5. Refund Processing

Approved refunds (as outlined in our Return & Refund Policy) will be processed through the original payment method via Chip-Asia. Refund processing times may take 7–14 working days, depending on the bank or payment provider.

6. Currency

All prices listed on the NYNY website are displayed and charged in Malaysian Ringgit (MYR).

7. Policy Amendments

NYNY reserves the right to amend or update this Payment Policy at any time without prior notice. Continued use of the website constitutes acceptance of the revised policy.

8. Contact Us

For any payment-related enquiries or assistance, please contact us:

NYNY
📧 nynyexclusives@gmail.com
📱 017-787 1143