Shipping Policy

This company is registered with the Companies Commission of Malaysia (SSM) under the name Sara Ann Fashion Sdn. Bhd. (1059862-V). We operate under the brand name NYNY and conduct our online business through the domain www.nyny.com.my, specializing in Muslimah fashion.

At NYNY, we take pride in delivering each order with care and efficiency. This Shipping Policy outlines our delivery process, timelines, and important information to ensure a seamless and refined shopping experience.

1. Order Processing

All orders are processed within 1–3 working days after payment confirmation, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly extended.

Customers will receive an order confirmation once the order has been successfully placed.

2. Delivery Timeline

Estimated delivery times within Malaysia are as follows:

  • West Malaysia: 2–5 working days

  • East Malaysia: 3–7 working days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances beyond NYNY’s control.

3. Shipping Coverage

NYNY currently ships within Malaysia only. All deliveries are handled by trusted courier partners to ensure your order arrives safely and securely.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order details. All fees are non-refundable once the order has been shipped.

5. Tracking Information

Once your order has been dispatched, a tracking number will be provided via email or WhatsApp, allowing you to monitor the status of your delivery.

6. Incorrect or Incomplete Address

Please ensure that all shipping details are accurate before completing your order. NYNY will not be responsible for delays, lost parcels, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

7. Delays & Force Majeure

NYNY shall not be held liable for delivery delays caused by factors beyond our control, including but not limited to courier delays, customs inspections, natural disasters, or public holidays.

8. Unclaimed or Returned Parcels

Parcels that are returned to us due to unsuccessful delivery attempts or unclaimed shipments may be reshipped at the customer’s expense.

9. Policy Updates

NYNY reserves the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any shipping-related enquiries, please contact us:

NYNY
📧 nynyexclusives@gmail.com
📱 017-787 1143